運送政策

Isabelle.C ("we" and "us") is the operator of (http://isabellec.com) ("Website"). By placing an order through this Website, you agree to the terms outlined below. These terms are designed to ensure that both parties are aware of and agree upon this arrangement to protect our mutual interests and set clear expectations for our service.

Subject to stock availability. We strive to maintain accurate stock counts on our website; however, there may be instances of stock discrepancies, and we may not be able to fulfill all items at the time of purchase. In such cases, we will fulfill the available products and contact you to determine whether you would like to wait for restocking of the backordered item or prefer a refund.

• We reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or a PO box.

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in your order. Payment for shipping will be collected with your purchase. This amount will be the final shipping cost for you.

Orders shipped internationally typically transit for 4 - 22 days, depending on the courier selected. We can provide a more specific estimate when you choose your courier at checkout.

Orders are usually dispatched within 3 business days of payment. Our warehouse operates Monday - Friday during standard business hours, excluding national holidays when the warehouse will be closed. We take steps to minimize shipment delays during these times.

Requests to change the delivery address can be accommodated at any time before the order has been dispatched.

Depending on the shipping destination, VAT and Sales Taxes may need to be added.

The prices of ISABELLE.C clothes do not include any taxes or fees. Import duties and taxes for international shipments may be due upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order. If you refuse to pay duties and taxes upon arrival, the goods will be returned to ISABELLE.C at your expense, and you will receive a refund for the goods, minus the return shipping cost. The initial shipping cost will not be refunded.

If you change your mind before receiving your order, we can accept cancellations at any time before dispatch. If an order has already been dispatched, please refer to our refund policy.

Parcels are insured for loss and damage up to the value stated by the courier.

If you find a parcel is damaged in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without your presence, please reach out to customer service for next steps.

We will process a refund or replacement as soon as the courier completes their investigation into the claim.

We will process a refund or replacement as soon as the courier investigates and determines the parcel is lost.

For all customer service inquiries, please email us at info@topconsultingcn.com.